Privacy information

Who we are

vox casino is the data controller responsible for the personal data covered by this Privacy Policy. This policy applies to people in Poland who visit our official website, register or manage an account, or use our casino services.

It explains how we collect, use, disclose, protect and retain personal data. Some processing is necessary to provide services you request or meet legal obligations; other processing may rely on our legitimate interests or your consent, depending on the purpose.

Data we collect

We may collect identity and contact details, account credentials and preferences, and information you provide during registration or identity and age verification. This may include details needed to establish and administer your account.

We process payment and transaction records, including deposits and withdrawals, as well as gameplay and account activity. We also keep relevant communications and support records to respond to requests, manage disputes and maintain service records.

When you use our website or services, we may collect device and browser details, your IP address, log and usage data, and approximate location information. We may also collect cookie and similar-technology identifiers and related preference information. Data may come directly from you, from your use of our services, or through verification and payment processes.

How we use your data

We use personal data to create and administer accounts, provide casino services, process transactions, verify identity and age, respond to requests, and maintain service records. For these activities, our lawful basis is generally the performance of our contract with you or taking steps you request before entering into a contract.

We also process data to meet legal and regulatory duties, keep required records and respond to lawful requests. For these purposes, we rely on compliance with legal obligations.

We use information to protect accounts, prevent fraud, secure our services and improve their operation. Where appropriate, this processing is based on our legitimate interests, balanced against your rights and reasonable expectations.

We use personal data for optional direct marketing and non-essential cookies or similar technologies only where consent is required and obtained. You may withdraw consent at any time without affecting processing carried out before withdrawal. We may use essential technologies when needed for core website functions, security or necessary settings.

Sharing and protecting your data

We share personal data only as needed for the purposes described in this policy. This may include sharing it with service providers, payment providers, identity-verification and fraud-prevention services, and professional advisers, subject to appropriate confidentiality and data-protection obligations.

We may disclose information to public authorities, regulators, courts or law-enforcement bodies when required by law or necessary to protect rights and safety. Where data is transferred outside the applicable data-protection area, we use safeguards required by data-protection law.

We apply proportionate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration. However, no method of online transmission or electronic storage can be guaranteed to be completely risk-free.

Your rights, cookies and retention

We keep personal data only for as long as needed for the purpose for which it was collected, account and service administration, dispute handling and applicable legal obligations. When data is no longer needed, we delete or anonymise it where appropriate.

Subject to the circumstances and applicable legal requirements, you may request access to your personal data, its rectification or erasure, or restriction of processing. You may also object to processing and request data portability where applicable. You may withdraw consent at any time for processing based on consent; this does not affect processing carried out before withdrawal.

Cookies and similar technologies help our website function and, where you consent when required, may support optional analytics or remember your preferences. You can manage optional cookie choices through the website’s cookie controls or your browser settings. Our service is not intended for children, and we do not knowingly seek to collect children’s personal data. If we learn that such data has been provided, we will take appropriate steps. You may also complain to the President of the Personal Data Protection Office (UODO) in Poland.

Contact us about privacy

You can submit a privacy request or question through the privacy contact route provided on our official website. Please describe your request and provide enough information for us to understand and verify it. We may ask for additional details where reasonably necessary to protect personal data.

We handle privacy requests in accordance with applicable data-protection law. We may update this policy as our practices or legal requirements change. The current version will be published on our official website, and we will communicate material changes through an appropriate website notice.